Frequently Asked Questions
Below are questions and answers covering participant experiences across account access, matchups, room entry, square selection, two-stage Skill Cards, live boards, results, refunds, wallet activity, withdrawals, payouts, and notifications. You can use the tabs below to jump directly to each FAQ section.
Account access and getting started
How do I create a participant account?
Open Sign up, enter your display name, username, email, phone number, and password, then submit the form. After registration, the current participant flow signs you in automatically.
Is there an age requirement to join a contest room?
Yes. Participants must be at least 18 years old to register or complete account setup for contest participation access.
How does social sign-in or sign-up work?
Supported social login can sign you into an existing same-email account or create a new account automatically. If any required profile details are missing, SquareKick redirects you to complete your phone number, 18+ age confirmation, and Terms / Privacy consent before contest participation access continues.
Do I need to log in before I can join a room?
Yes. You must be signed in before you can join rooms, manage entries, review wallet activity, request withdrawals, or update your profile. Use Login if you already have an account.
What if I forgot my password?
Open Password Reset and follow the reset steps. Once your password is updated, you can return to Login and continue using the platform.
Where do I manage my account information?
Open Profile Settings to update your display name, email, password, and related account details.
Matchups, navigation, and room browsing
Where do I find available games?
Go to Matchups. The current participant experience organizes games into upcoming, live, and completed/final states so you can quickly move between active matchup types.
What is the Live Grid?
The Live Grid is the public live board experience for an active matchup or room. It lets users follow the board state, shuffled digits, square ownership, room status, and live score progress while a game is in progress.
How do I access the Live Grid?
Open Matchups, choose a matchup that is in a live state, and open the current live room or board view. The branded home page can also route you into current live activity when a live game is available.
What does the Room Detail page show before I join?
The Room Detail page is the review screen for a room. It can show the room status, fill progress, award tabs, participants, winners, and live board information before you continue into the join flow.
Is the Room Detail page where I choose full or half square?
No. In the current flow, purchase type selection happens inside Join Room. Room Detail is primarily for reviewing the room before checkout.
How do I reopen rooms I already joined?
Open My Rooms. Each entry shows room and matchup details, your paid amount, timestamps, and a View action so you can return to that room quickly.
Joining rooms and payment flow
How do I join a room?
Open Matchups, choose a matchup, select a room, and continue to Join Room. Inside that flow, review entry pricing and the award breakdown before completing payment.
Can I join the current landing page live board room by clicking a square?
Yes. On the landing page live board, you can tap or click any square on the current room grid to open the Join Room page for that room directly.
When is my square actually confirmed?
Your square is not final until payment succeeds. The platform reserves availability during checkout, then confirms your entry after the secure payment step is completed successfully. If a duplicate browser request arrives while payment finalization is already running, SquareKick waits for the original finalization result and returns the confirmed entry instead of creating duplicate entries.
What payment system is used at checkout?
The current join flow uses a secure Stripe payment box for checkout. After you submit payment successfully, the entry becomes active and is added to your room records.
Why does Join Room ask for Current Physical Location State?
Paid room entry depends on where you are physically located when checkout starts. The Current Physical Location State dropdown is a declaration and audit signal. SquareKick may also use secure location verification when configured. If location cannot be verified or is outside the allowed states, checkout is blocked before Stripe payment confirmation.
Can I pay for more than one square in one checkout?
Yes, when availability allows. The current flow supports multiple selected squares in one payment during eligible entry scenarios.
How long does the platform hold my selected square during checkout?
The reservation window is dynamic and becomes shorter as registration gets closer to closing. In the current platform flow, the hold can be about 4 minutes when there is plenty of time remaining, about 3 minutes when the close window is nearer, about 2 minutes closer to lock, and about 90 seconds in the final minutes before close. The hold is also capped so it cannot extend past the room close time.
What happens if my reservation expires before payment finishes?
If one or more reserved squares are no longer available after the reservation expires, the current platform behavior is to cancel the transaction instead of partially completing it. You are then returned to select available squares again and start a fresh checkout.
Why might I see “payment finalization is already in progress”?
That message can appear briefly when the app or browser sends a duplicate finalize request while the first payment finalization is still running. The current flow is designed to wait for the original result and return the already-confirmed entry rather than asking you to pay again.
Square selection, half squares, and board behavior
What is the difference between Auto Assign and Manual Select?
Auto Assign lets the system reserve available square(s) for you. Manual Select lets you choose your own open square(s) on the 10×10 board.
Can I buy a half square?
Yes. If the room allows half-square entries and half-square capacity is still open before shuffle, you can purchase half of a square for half of the room entry fee.
What happens if one half of a square is already taken?
The remaining half may still be available if the room still has half-square capacity and the shuffle cutoff has not passed. If a coordinate ends with two half-square owners, winner awards for that coordinate are split proportionally between the owners.
Can I label a square with my own name?
Yes. During manual selection, you can optionally enter a square name. After payment, that name appears on the board for the selected coordinate.
When are the board numbers shuffled?
The board locks at the configured room cutoff/shuffle lead time, with 30 minutes before kickoff/tipoff as the standard setting. Skill Card-1 opens after a player joins a Skill Card room and locks at that cutoff. Skill Card-2 opens after the row and column digits are shuffled and revealed, then locks before kickoff/tipoff using the room’s configured Stage 2 lock lead time, 2 minutes before kickoff/tipoff. On-page instructions appear on join, room, My Rooms, live grid/results, and winner-review screens so players understand what to do next.
What happens to the “Shuffle Starts” popup if I leave it open?
In the current experience, the shuffle notice closes automatically when the shuffle begins even if you do not manually dismiss it first. Manual close still works as normal before that point.
Can I click squares on the Live Board?
Yes. In the current mobile experience, all 100 squares on the Live Board are clickable and redirect to the Join Room page while keeping the existing board colors, style, and layout unchanged.
What is the Pre-Shuffle Board used for?
The Pre-Shuffle Board lets you review the board state before final number headers are assigned. After shuffle, the room reflects the finalized board and score mapping.
What do the Skill Card-1 score total questions ask for?
The main End Q1, Halftime, End Q3, and Final score boxes ask for each team’s scoreboard total at that checkpoint. The separate tiebreaker combined total boxes ask for one combined number for both teams. Example: if halftime is 69–58, enter 69 and 58 in the team score boxes, and 127 in the Halftime combined total tiebreaker box.
Live game status, results, winners, and refunds
How do live score progress updates work?
During live game streaming, the live game experience can publish score progress updates about every 15 seconds. These updates are open to the public, so any user can follow live score movement on the Live Grid even without entering a paid room.
How are winners determined?
Each scoring period first creates Straight and Reverse square/digit targets from the last digit of the home and away scores. In Skill Card rooms, those targets provide the limited square/digit-score portion and eligible entries are ranked by the locked Combined Score. The commonly used formula is normalized Skill Card score × 80% plus square/digit score × 20%; room-specific locked settings control the actual weights shown for that room. SquareKick uses a skill-predominant scoring model where Skill Card performance is the primary determinant and square/digit position is a limited secondary scoring component. In standard straight/reverse rooms, exact participant-owned two-digit hits win normally. Platform reserve squares never win; if an exact target is platform reserve, eligible one-digit fallback participant positions share that prize, or the slot becomes No eligible winner when no fallback exists.
What happens when a platform reserve square lands on the exact winning position?
Platform reserve squares are coverage-only. If the exact two-digit Straight target is platform reserve, eligible home-digit participant positions share that Straight prize. If the exact two-digit Reverse target is platform reserve, eligible away-digit participant positions share that Reverse prize. If no eligible one-digit fallback participant positions exist, the slot is marked No eligible winner and the prize-slot amount moves to the No-Winner Return Pool after the room is final.
What do “straight” and “reverse” winner mean?
Straight refers to the home-score last digit matched to the away-score last digit. Reverse swaps those digits. In Skill Card rooms, Straight and Reverse are prize-slot targets, and the final winner is determined by the skill-predominant locked room ranking formula instead of exact square ownership alone.
Where can I review results and payout status?
You can review room outcomes on the Results & Payouts page and within the room detail view, where the current experience can also show winners and live game progress.
Do matchup and room states update automatically when kickoff passes?
Yes. In the latest platform flow, pages that depend on matchup or room state can refresh automatically so status changes such as Upcoming, Locked, Live, and Completed are reflected without relying only on a manual page refresh. The landing page also supports a full page reload when its active state changes.
How is the live score display updated during a game?
The live board can refresh score-related information on a recurring interval during the game. Depending on the current SquareKick setup, score publishing may be manual, automatically updated through connected live-score updates, or handled through a review-and-approve flow. The live progress display uses connected score snapshots as the source of truth. The browser does not subtract seconds locally between snapshots, so the visible clock changes only when a fresh live-score response changes it. Halftime shows only when the score feed reports a real break/end-of-period state or completed Q2 period data.
Can I cancel my entry and get a refund?
Refund availability depends on the room refund cutoff. If your paid entry is still eligible, My Rooms shows a Cancel & Refund action. After the cutoff passes, entries are final unless the room or matchup is canceled or voided by the platform.
Wallet, withdrawals, payout setup, and notifications
Where can I review wallet activity?
Open Wallet / Transactions to review credits, debits, and other wallet-related activity tied to your account.
How do I request a withdrawal?
Go to Withdraw Funds. The request flow uses your available balance and current payout setup status to determine whether you can submit a withdrawal.
Where do I connect my payout account?
Use Payout Account Setup to connect or update your Stripe payout destination for winner awards, approved withdrawals, and any applicable No-Winner Return Pool payouts.
What are the room payout models?
A room may use 100 Squares Guaranteed, where SquareKick LLC covers unfilled squares under platform reserve rules, or Collected Funds Only, where winner awards are calculated only from paid participant entries collected for that room. The room notice explains which model applies before you join.
What happens after a payout is successfully completed?
Once a payout or approved withdrawal is processed successfully through the current Stripe-connected payout flow, the transaction is reflected in your payout and wallet records. Depending on the account status and platform controls in effect, you may need to reconnect or re-open payout setup before using that payout connection again.
Where do notifications appear?
Open Notifications to view in-app updates related to room activity, scores, results, and payout events. The current guide also notes that notifications can be delivered through available SquareKick channels such as in-app, email, or phone/SMS.
Where can I read the full rules and policy pages?
For full platform wording, use the User Guide, Contest Rules, and Terms pages.