FAQ

Open Sign up, enter your display name, username, email, phone number, and password, then submit the form. After registration, the current player flow signs you in automatically.

Yes. Players must be at least 18 years old to register or complete account setup for gameplay access.

Supported social login can sign you into an existing same-email account or create a new account automatically. If any required profile details are missing, SquareKick redirects you to complete your phone number, birthdate, and Terms / Privacy consent before gameplay access continues.

Yes. You must be signed in before you can join rooms, manage entries, review wallet activity, request withdrawals, or update your profile. Use Login if you already have an account.

Open Password Reset and follow the reset steps. Once your password is updated, you can return to Login and continue using the platform.

Open Profile Settings to update your display name, email, password, and related account details.

Go to Matchups. The current player experience organizes games into upcoming, live, and completed/final states so you can quickly move between active matchup types.

The Live Grid is the public live board experience for an active matchup or room. It lets users follow the board state, shuffled digits, square ownership, room status, and live score progress while a game is in progress.

Open Matchups, choose a matchup that is in a live state, and open the current live room or board view. The branded home page can also route you into current live activity when a live game is available.

The Room Detail page is the review screen for a room. It can show the room status, fill progress, prize tabs, participants, winners, and live board information before you continue into the join flow.

No. In the current flow, purchase type selection happens inside Join Room. Room Detail is primarily for reviewing the room before checkout.

Open My Rooms. Each entry shows room and matchup details, your paid amount, timestamps, and a View action so you can return to that room quickly.

Open Matchups, choose a matchup, select a room, and continue to Join Room. Inside that flow, review entry pricing and the prize breakdown before completing payment.

Yes. On the landing page live board, you can tap or click any square on the current room grid to open the Join Room page for that room directly.

Your square is not final until payment succeeds. The platform reserves availability during checkout, then confirms your entry after the secure payment step is completed successfully.

The current join flow uses a secure Stripe payment box for checkout. After you submit payment successfully, the entry becomes active and is added to your room records.

Yes, when availability allows. The current flow supports multiple selected squares in one payment during eligible entry scenarios.

The reservation window is dynamic and becomes shorter as registration gets closer to closing. In the current platform flow, the hold can be about 4 minutes when there is plenty of time remaining, about 3 minutes when the close window is nearer, about 2 minutes closer to lock, and about 90 seconds in the final minutes before close. The hold is also capped so it cannot extend past the room close time.

If one or more reserved squares are no longer available after the reservation expires, the current platform behavior is to cancel the transaction instead of partially completing it. You are then returned to select available squares again and start a fresh checkout.

Auto Assign lets the system reserve available square(s) for you. Manual Select lets you choose your own open square(s) on the 10×10 board.

Yes. If the room allows half-square entries and half-square capacity is still open before shuffle, you can purchase half of a square for half of the room entry fee.

The remaining half may still be available if the room still has half-square capacity and the shuffle cutoff has not passed. If a coordinate ends with two half-square owners, winnings for that coordinate are split proportionally between the owners.

Yes. During manual selection, you can optionally enter a square name. After payment, that name appears on the board for the selected coordinate.

The board locks before kickoff and the row and column digits are shuffled shortly before the game starts. The current rules and user guide describe the platform around a 15-minute pre-kickoff shuffle window.

In the current experience, the shuffle notice closes automatically when the shuffle begins even if you do not manually dismiss it first. Manual close still works as normal before that point.

Yes. In the current mobile experience, all 100 squares on the Live Board are clickable and redirect to the Join Room page while keeping the existing board colors, style, and layout unchanged.

The Pre-Shuffle Board lets you review the board state before final number headers are assigned. After shuffle, the room reflects the finalized board and score mapping.

During live game streaming, the live game experience can publish score progress updates about every 15 seconds. These updates are open to the public, so any user can follow live score movement on the Live Grid even without entering a paid room.

Winners are determined from the last digit of the home and away scores for each scoring period shown in the room rules and prize breakdown. The platform can evaluate quarter-based winners and final winners separately.

Straight refers to the home-score last digit matched to the away-score last digit. Reverse refers to the away-score last digit matched to the home-score last digit, based on the active rules and room payout structure.

You can review room outcomes on the Results & Payouts page and within the room detail view, where the current experience can also show winners and live game progress.

Yes. In the latest platform flow, pages that depend on matchup or room state can refresh automatically so status changes such as Upcoming, Locked, Live, and Completed are reflected without relying only on a manual page refresh. The landing page also supports a full page reload when its active state changes.

The live board can refresh score-related information on a recurring interval during the game. Depending on the current site configuration, score publishing may be manual, automated from an enabled external provider, or handled through a review-and-approve flow.

Refund availability depends on the room refund cutoff. If your paid entry is still eligible, My Rooms shows a Cancel & Refund action. After the cutoff passes, entries are final unless the room or matchup is canceled or voided by the platform.

Open Wallet / Transactions to review credits, debits, and other wallet-related activity tied to your account.

Go to Withdraw Funds. The request flow uses your available balance and current payout setup status to determine whether you can submit a withdrawal.

Use Payout Account Setup to connect or update your Stripe payout destination for winnings and approved withdrawals.

Once a payout or approved withdrawal is processed successfully through the current Stripe-connected payout flow, the transaction is reflected in your payout and wallet records. Depending on the account status and platform controls in effect, you may need to reconnect or re-open payout setup before using that payout connection again.

Open Notifications to view in-app updates related to room activity, scores, results, and payout events. The current guide also notes that notifications can be delivered through enabled platform channels such as in-app, email, or phone/SMS, depending on configuration.

For full platform wording, use the User Guide, Game Rules, and Terms pages.